RETURN POLICY

 

1. Return the product for repair in-and-outside the warranty.

2. Right of withdrawal

3. Processing Time and Refund

 

Always send the package by registered mail (track and trace) with insurance!

 

1. Return the product for repair in-and-outside the warranty

 

                 a. within 14 days of withdrawal period

                 b. outside the 14-day withdrawal period, but within the warranty period

 

a. within 14 days of withdrawal period

 

In the case of repair under warranty, send the warranty certificate together with your broken watch to the LIGURE SERVICE CENTRE in Germany. Repairs under warranty will not be processed without a valid warranty certificate registered via the website! You do not need to send the original brand packaging/box. LWG Europe BV cannot guarantee that you will receive the box back after repair.

Pack the watch well, for example in bubble wrap. After receiving your watch, our certified watchmaker will assess whether the defect falls under the warranty provisions. When that is the case, we will reimburse your shipping costs for the defective product

If the defect is not covered by warranty, you will receive a quote for repair from us. Report of the defect in advance via our service page will speed up the process.

 

For warranty repairs please enclose the completed return form with your return shipment directly to the LIGURE SERVICE CENTRE:

 

            UNHRENSERVICE WEIMAN

            Attn. LIGURE SERVICE CENTER

            Talweg 33

            78730 Lauterbach

            Germany

 

b. outside the 14-day withdrawal period, but within the guarantee

 

For warranty repairs outside the 14-day return period, please enclose the completed return form with your return shipment.

 

Directly to the LIGURE SERVICE CENTRE:

 

            UNHRENSERVICE WEIMAN

            Attn. LIGURE SERVICE CENTER

            Talweg 33

            78730 Lauterbach

            Germany

 

​

2. Right of withdrawal

 

Under European law, when you make an online purchase, you have a legal reflection period of 14 days. This means that within this period you have the right to cancel the purchase for any reason. If you buy the product online, this reflection period expires 14 days after receipt of your purchase. This means that you must indicate within 14 days that you wish to cancel the purchase. You must then return the product within 14 days from the moment you communicated the cancellation to the us.

 

You must return all items you received including the packaging. Take good care of the purchased goods. If the product is returned damaged due to negligence or carelessness, or you already customized your strap or bracelet, you may not be eligible for a refund or receive only a partial refund. This is to cover the costs of returning the product to its original condition.

 

You should receive the refund within 14 days from the time of cancellation, but the seller is allowed to hold off on refunding until you have returned the product or you can provide proof of return.

 

To inform us about your wish to exercise your right of withdrawal, you can contact us by sending an email to: return@ligurewatches.com or send a letter to: LWG Europe - Herengracht 449 - 1017 BR - Amsterdam.

Please state the reason for return in the letter.

 

Received a free product?

If a free extra product was delivered with your order, do not forget to return this product as well. In the event that you do not return this product or return it damaged, we may deduct its sales value from the refund.

 

 

 

3. Processing Time and Refund

 

When a product has been returned for a refund, we will credit you the full amount as soon as possible and at the latest within 14 days. If we have not received the return shipment within 14 days after your notification, the refund will be made when we have actually received the product back or when you can demonstrate that you have actually sent the product to us.

 

 

INFORMATION ABOUT LIGURE WATCHES AND WHO WE ARE

Who we are

We are Ligure Watch Group Europe BV, a company registered in The Netherlands with company number 86342088. Our registered office is at: Herengracht 449-A 1017 BR – AMSTERDAM

Our registered VAT number is NL 8639.36.349

 

How to contact us

For customer service and watch enquiries you can contact us:

• By telephone during working days: +31 20 2619637

• By email: service@ligurewatches.com

 

For enquiries relating to an online order, you can contact us:

• By email: orders@ligurewatches.com

 

How we may contact you

If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.